FAQS

Frequently Asked Questions (FAQ)

How are your products made?

All our products are handcrafted by experienced artisans using traditional techniques. Each piece undergoes strict quality control and a special energy activation ceremony to ensure the preservation of ancient wisdom and positive energy.

What is the energy activation ceremony?

The energy activation ceremony is a traditional process in which our products are infused with continuous positive energy. This ceremony enhances the protective and wealth-attracting properties of our jewelry, helping to balance the mind and body and improve overall luck.

How do I choose the right product for me?

Each product comes with a detailed description and usage recommendations. You can select items based on your needs for protection, wealth attraction, or enhancing your aura. If you have any questions, please contact our customer service team for professional advice.

Do you guarantee authenticity?

Yes, all our products are authentically crafted by our trusted artisans in Baiyun Temple and undergo rigorous energy activation procedures. We guarantee that every item is genuine and of high quality.

How long does order processing and shipping take?

Orders are typically processed within 24 hours and then shipped. Shipping times vary depending on your location. We provide tracking information so you can monitor your order's progress.

What should I do if the product does not match the description?

We value your shopping experience. If you are not satisfied with the product you received, please contact us immediately. We will work with you to resolve the issue, including returns, exchanges, or refunds.

How should I care for and maintain my product?

To maintain the luster and energy of your jewelry, avoid direct contact with water or chemicals. Clean your piece regularly with a soft cloth and store it in a dry place. If any damage occurs, please have it repaired or contact our customer service.

Do you offer customization services?

Yes, we support personalized customization. If you have specific requirements or want to create a unique protective piece, please contact our customer service team, and we will provide a tailored solution.

How are international orders handled?

We offer global shipping. International orders may take a bit longer to process and deliver. You will receive tracking information to monitor your shipment, and our customer service team is available to answer any questions.

What payment methods do you accept?

We accept a variety of secure payment methods, including credit cards and PayPal. All transactions are encrypted to ensure your payment security.

Is there any after-sales support?

Yes, we are committed to providing excellent after-sales service. If you encounter any issues with your purchase, please contact us, and we will do our best to resolve the matter to your satisfaction.

How can I contact you?

You can reach us via email, phone, or social media platforms. Please refer to our "Contact Us" page for detailed contact information. Our customer service team is always ready to assist you.