Welcome to purchase our products! To ensure that you can clearly understand the delivery process and related matters, please read the following logistics policy carefully.
1. Order processing and special process instructions
Product special processing process
Some products involve traditional processes such as [opening] and [energy injection]. To ensure that each product is in the best condition, we will manually finely process and inject energy into each product. This processing process takes 2-3 working days.
Order confirmation and processing time
After you successfully place an order, we will confirm the order within 1 working day. Due to the special processing requirements of the product, the order will start the preparation and energy injection process for 2-3 working days after confirmation. Please reserve time reasonably, and we will try our best to complete the processing within the promised time.
2. Shipping and delivery
Place of delivery
We are located in China, and all products need to be injected with energy (KAIGUANG) at Baiyun Temple. All products in this store are shipped from China.
Delivery method
We cooperate with many express companies to automatically match the best delivery plan according to your delivery address.
Shipping time:
US to Canada: 7-12 working days
International:
Shipping time UK and Europe (Germany, Austria, France, Italy, Spain, Netherlands, Poland): 10-15 working days
Australia: 7-12 working days
New Zealand: 10-15 working days
Mexico: 10-15 working days
Rest of the world: 10-25 working days
If your address is incorrect, please email us as soon as possible so that we can change it quickly. The address cannot be changed after the order leaves the warehouse.
Please note that we are not responsible for any import duties or taxes.
Remote areas: Some remote areas may be slightly delayed, please understand.
3. Shipping fee description
Free shipping policy for full amount
We offer a free shipping policy for some orders (currently all products are free shipping, if changed, we will notify you separately) For details, please refer to the promotion description on the website.
Standard shipping
Non-free shipping orders will be charged 4-6$ based on the order weight and delivery address, and the payment method is subject to the checkout page.
4. Order Tracking
Once the order is sent, we will notify you via the registered email or SMS and provide the courier tracking number. You can check the order status through the official website or APP of the corresponding courier company.
5. Notes
Special processing time: Please note that due to the traditional process, each product requires a special energy injection and (KAIGUANG) ceremony, so the order processing time is 2-3 working days.
Force majeure: If the delivery is delayed due to natural disasters, public health events or courier company reasons, we will contact you in time and try to coordinate and resolve it, but the store will not be responsible for the delay caused by this.
Order changes and cancellations: Once the order is confirmed and the special process is started, changing or canceling the order may affect the product process processing. Please check the order information carefully before placing an order. If you need assistance, please contact customer service in time.
6. Contact Information
If you have any questions about logistics policy or order delivery, please contact our customer service team:
Customer service email: service@taijiaura.com
Customer service hotline: +86-188-7014-3968
WhatsApp: +86-188-7014-3968
(Workdays: 9am to 6pm)
